FAQ
Find all the Answers to Your Queries About Our Service
What are the Services You Offer?
We offer vehicle recovery for those who have had problems with their cars. We specialise in the recovery and towing of cars and light commercial vehicles. We also offer accident recovery for people involved in roadside accidents. Our roadside assistance is available for any unexpected issues, ensuring help is just a call away. If your vehicle battery needs a boost, we provide jumpstart assistance to get you back on the road. Additionally, our towing service can safely transport your car in a mishap to the nearest repair centre.
Do We Tow All Kinds of Vehicle?
We only specialize in towing cars and light commercial vehicles. Our company uses two reliable tow trucks to help our customers. When your vehicle breaks down or needs to be moved, we are here to assist you quickly and safely. This limitation is mainly based on the towing capacity of the tow truck or specific requirements for certain types of vehicles.
Is Towing Covered in Insurance Policies?
The coverage for towing by insurance varies based on the individual insurance policy. Certain insurance policies might offer roadside assistance coverage, potentially covering towing costs in specific scenarios. It is advised to examine your insurance policy or reach out to your insurance provider for additional details.
Why Availing Vehicle Recovery Service is Important?
Availing vehicle recovery service is important because it helps when your car breaks down or gets into an accident. These services provide quick help, ensuring you aren’t stranded for long. They also safely transport your car to a repair shop, saving you time and stress. Additionally, recovery services have the right equipment and skilled professionals who know how to handle different situations. Overall, having access to vehicle recovery can give you peace of mind, knowing help is always just a call away when you need it.
How Quickly We Respond to a Towing Request?
The duration of the towing process varies depending on factors like location, availability of tow trucks and varying traffic conditions. Though we do not have specific respond time, we strive to offer prompt service but delays can occur in certain circumstances. We always try to reach the accident spot as early as possible and provide quick assistance.
Can You Transport My Vehicle to Any Location?
We can deliver your car to any place you want, whether it’s a garage, repair shop, or your home. We have few restrictions on how far we can go, and we are happy to transport your car to your preferred location. However, if you need us to tow your car to a very distant place, there may be an extra fee. Our goal is to make it easy for you to get your car where it needs to be without any hassle.
Can You Organise a Car Recovery Job Over the Phone?
Yes, we can organise your vehicle recovery after you face with an accident or mishap over the phone. A lot of clients call us from the spot and we ask them to provide us some information like your location, vehicle type and the problem. Then we will tell you how long it will take for us to arrive. We offer quick and convenient service, so do not worry. Just make sure to call us with all the details.
What are Your Operating Hours?
Our vehicle recovery and towing service is available 24 hours a day, 7 days a week. No matter what time it is, we are always ready to help you when your vehicle breaks down or if you need a tow. We are trained and insured to provide fast and safe assistance. Whether you are stuck on the road or need help getting your car to a garage, you can count on us to be there for you. Your safety and peace of mind is our top priorities.
Are You Insured?
Yes, all our tow vehicles and drivers are fully insured and well-trained. This means that you can trust us to handle your vehicle safely. Our drivers know how to operate the vehicles correctly and are prepared for any situation that may come up. We take safety seriously, ensuring that both our team and your car are protected during the towing process.
What are Your Specifications about Jumpstart Assistance?
If your vehicle needs a jump start, we can help with both 12V and 24V systems. Our team is ready to assist you when you arestuck in the middle of the road. Please keep in mind that we don’t have a fixed time for how long it will take us to reach you after an accident, as this depends on how far away you are from our location. We aim to get to you as quickly as possible and help you get back on the road safely.